Help: your account, rewards and surveys

Straight answers from the Prime Opinion team on your account, bonus codes, streaks, claiming rewards, game offers and surveys.

Account and sign-up1 min read

How to create your Prime Opinion account and verify your email

Sign up for Prime Opinion, verify your email and start taking paid surveys, plus what to check if the verification email doesn't arrive.

Account and sign-up1 min read

Prime Opinion's one-account-per-person policy, explained

Each person can have only one Prime Opinion account. Here's why, and what to do if you can't access yours.

Account and sign-up1 min read

Minimum age requirement: who can join Prime Opinion

You must be 18 or older to join Prime Opinion. Here's why, and what to do if you're under 18 or entered your age wrongly.

Account and sign-up1 min read

How to use a bonus code on Prime Opinion

Redeem a Prime Opinion bonus code in four steps from the More section of your account.

Account and sign-up1 min read

How to reset your Prime Opinion password

Reset your Prime Opinion password from the login page, plus what to check if the reset email doesn't arrive.

Account and sign-up1 min read

How streaks work on Prime Opinion

Complete at least one survey a day to build your Prime Opinion streak, and reach seven days in a row to earn a Prize Draw.

Eligibility and country2 min read

Which countries and regions can access Prime Opinion

The full list of countries and regions where Prime Opinion is available, each with its local site and language.

Eligibility and country1 min read

How to update your country on your Prime Opinion account

To change the country on your Prime Opinion account, ask Support from the Help section in the app.

Game offers1 min read

Why some Prime Opinion offers are limited by device, OS or region

Advertisers set device, operating system and country requirements for their offers, so not every Prime Opinion offer is available to everyone.

Game offers1 min read

Missing an offer or game reward on Prime Opinion? What to do

Most Prime Opinion offers credit within three business days, and some take up to seven. Here's when to wait and when to contact Support.

Game offers1 min read

Why a reward shows as pending on Prime Opinion

A pending reward on Prime Opinion is waiting for the offer provider's verification, which can take up to seven business days.

Game offers2 min read

How offer tracking and crediting work on Prime Opinion

How offer providers track your activity on Prime Opinion, and how long it takes for your points to be credited.

Game offers1 min read

How the Earnings Jar works on Prime Opinion

For some games on Prime Opinion, your earnings build up in an Earnings Jar until you reach the amount needed to cash out.

Game offers1 min read

How game milestones and reward tiers work on Prime Opinion

Game offers on Prime Opinion pay out at milestones such as installing, reaching levels or making an in-app purchase. Each offer sets its own.

Game offers1 min read

How long game offers take to track and credit on Prime Opinion

Most Prime Opinion game offers track within three business days, and some need up to seven for verification.

Game offers1 min read

How to make sure Prime Opinion tracks your game progress

Four habits that help Prime Opinion track your game progress and credit your rewards without issues.

Game offers2 min read

How Burning Rewards work on Prime Opinion

On Burning Rewards offers, the reward starts at its highest value when you install the game and drops over time, so starting sooner pays more.

Surveys2 min read

Why you got screened out of a survey on Prime Opinion

Screen-outs on Prime Opinion are a normal part of surveys and don't affect your account. Here's why they happen and how to avoid the avoidable ones.

Rewards and payouts1 min read

When will I receive my reward after claiming on Prime Opinion?

After you claim a Prime Opinion reward, you get a reward email to complete the payout. Some methods pay within 30 minutes.

Rewards and payouts2 min read

Common claim errors on Prime Opinion and how to fix them

How claiming works on Prime Opinion, and what to do about a missing reward email, wrong details, a broken link or a late payout.