Prime Opinion account restrictions and verification, explained

Is your Prime Opinion account paused or restricted? Here's what the different account statuses mean and what to do next.

Why is my account under review?

We occasionally review accounts to make sure all our members are real people. While your account is under review, all activity is paused. Reviews are usually completed within a few hours.

Once your account is reactivated, you can pick up where you left off: take surveys, complete offers and claim your rewards.

How do I verify my account?

If your account is under review, you'll see a prompt in your profile asking you to verify your mobile number. Follow the prompt to complete the verification. Once you're done, you should be able to use your account again.

If it still isn't working, contact our Support team and we'll be happy to help.

Why is my account on hold?

We may place an account on hold while we wait for feedback from our clients on the quality of survey responses. Your account stays on hold until a set date, and we'll tell you that date when we get in touch. Your account is reactivated once the hold ends.

Remember that each person can only have one account. Read our one-account-per-person policy to avoid restrictions.

Need help?

If you have questions about your account status or verification, contact Prime Opinion Support at [email protected] or through the contact form.